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Effective Date: July 3, 2026
At ARK General Construction Company, we are committed to delivering your construction tools, equipment, and hardware products safely, efficiently, and on time. This Shipping Policy explains how orders are processed, shipped, delivered, and how exchanges are handled.
By placing an order with us, you agree to the terms outlined in this Shipping Policy.
Orders are processed during our regular business hours.
Processing times may vary depending on product availability and order volume.
Orders are processed only after payment has been successfully received and verified.
Orders placed on weekends or public holidays will be processed on the next business day.
We deliver to eligible service areas through trusted courier and logistics partners.
Delivery availability may vary depending on your location.
If delivery is unavailable in your area, our team will contact you to discuss alternative arrangements.
Estimated delivery times may vary based on:
Delivery location
Product availability
Courier schedules
Weather conditions
Public holidays
Other unforeseen circumstances
While we strive to deliver every order on time, delivery dates are estimates and cannot be guaranteed.
Shipping charges are calculated based on factors including:
Delivery location
Product weight
Package dimensions
Courier service
Any applicable shipping charges will be communicated before your order is finalized.
Where available, customers will receive shipment tracking information after their order has been dispatched.
Tracking updates are provided by the shipping carrier and may take some time to appear after dispatch.
Customers are encouraged to inspect their shipment immediately upon delivery.
If the package appears damaged or incomplete, please notify the delivery representative where possible and contact our customer support team as soon as possible with relevant details and supporting photographs.
Customer satisfaction is important to us. If you receive:
An incorrect product
A defective product (subject to verification)
A product damaged during shipping
A product with a verified manufacturing defect
You may request an exchange by contacting our customer support team within the applicable exchange request period after receiving your order.
To qualify for an exchange, products should:
Be unused and in their original condition.
Include all original accessories, manuals, labels, and packaging.
Be accompanied by proof of purchase or order confirmation.
Meet our inspection and eligibility requirements.
ARK General Construction Company reserves the right to inspect returned products before approving any exchange request.
ARK General Construction Company does not offer refunds under any circumstances.
Once an order has been confirmed, processed, or delivered, it is not eligible for a refund.
If an issue qualifies under our Exchange Policy, we will provide a replacement or exchange after successful inspection and approval.
For safety, hygiene, operational, or manufacturer-related reasons, certain products may not qualify for exchange unless they are received damaged, defective, or incorrect.
Eligibility will be determined after inspection by our team.
Customers are responsible for providing complete and accurate shipping information.
ARK General Construction Company is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
Although we work with reliable logistics providers, delays may occasionally occur due to circumstances beyond our control.
If your shipment is significantly delayed or appears lost, please contact our customer support team. We will coordinate with the courier to investigate and provide updates.
ARK General Construction Company shall not be held responsible for shipping delays caused by events beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, government actions, strikes, or other unforeseen circumstances.
We reserve the right to update or modify this Shipping Policy at any time without prior notice.
Any changes will become effective immediately upon publication on our website.
If you have any questions regarding shipping, delivery, or product exchanges, please contact ARK General Construction Company through the contact information provided on our website.
Our customer support team will be happy to assist you with your order and ensure a smooth shopping experience.