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+1 (718) 316-1944
Effective Date: July 3, 2026
At ARK General Construction Company, customer satisfaction is important to us. We strive to provide high-quality construction tools, hardware, and equipment. Please review our Return & Exchange Policy carefully before making a purchase.
By placing an order with us, you agree to the terms outlined below.
We understand that, in certain situations, a product may need to be exchanged. If you receive an incorrect item, a damaged product, or a product with a verified manufacturing defect, we will gladly review your exchange request.
To request an exchange, please contact our customer support team as soon as possible after receiving your order. Our team will guide you through the exchange process and verify your request.
Products may qualify for exchange if:
You received the wrong product.
The product arrived damaged during shipping.
The product has a verified manufacturing defect.
The item does not match your confirmed order.
All exchange requests are subject to inspection and approval by ARK General Construction Company.
To qualify for an exchange, the product must:
Be unused and in its original condition.
Be returned with all original accessories, manuals, labels, and packaging.
Be accompanied by the original invoice or proof of purchase.
Show no signs of misuse, alteration, or physical damage caused after delivery.
Meet our inspection and quality verification requirements.
Failure to meet these conditions may result in the exchange request being declined.
An exchange request may not be accepted if:
The product has been used or installed.
The product has been damaged due to improper handling or misuse.
Original packaging or accessories are missing.
The product has been modified or repaired by an unauthorized person.
The request does not meet our exchange requirements.
Certain products may also be excluded from exchange due to manufacturer restrictions or safety considerations.
ARK General Construction Company does not offer refunds under any circumstances.
Once an order has been confirmed, processed, or delivered, it cannot be refunded.
If your request qualifies under our Exchange Policy, we will provide a replacement or exchange after successful inspection and approval.
To request an exchange:
Contact our customer support team with your order details.
Explain the reason for the exchange request.
Provide clear photographs of the product, if requested.
Wait for exchange authorization before returning any item.
Securely package the product and include all original accessories and documentation.
Once the returned product is inspected and approved, we will arrange the replacement or exchange.
Please do not return products without prior authorization.
If your order arrives damaged or you receive the wrong product, please notify us promptly after delivery.
Our team will investigate the issue and, if approved, arrange an exchange as quickly as possible.
If the exchange is approved due to an incorrect shipment or a verified defective product, ARK General Construction Company will determine the appropriate shipping arrangements based on the circumstances.
For exchange requests resulting from customer ordering errors or changes of preference, any applicable shipping costs may be the responsibility of the customer.
Every returned item undergoes an inspection before an exchange is approved.
ARK General Construction Company reserves the right to decline any exchange request that does not comply with this policy or fails the inspection process.
We reserve the right to update or modify this Return & Exchange Policy at any time without prior notice.
Any changes will become effective immediately upon publication on our website.
If you have any questions regarding returns, exchanges, or product eligibility, please contact ARK General Construction Company using the contact information available on our website.
Our team is committed to providing prompt assistance and ensuring a smooth and transparent exchange process.